SHOP POLICIES

Shop Time Frame: In-Hand Orders are processed in 7-10 business days & Preorders will take 4-6 months.

Is there a limit to how many I can purchase? Yes. The current purchase limit is 1 pin per design, per person, per variant. Example: If a pin has 3 variants - black nickel, gold, silver metal plating - you can purchase 1 of each plating for that 1 pin design. However, if the pin is only offered in 1 variant - say, black nickel only, no other plating/version offered - you can only purchase 1 pin of that design. Different grades of the same design are NOT considered as different variants.

Can I purchase In Hand and preorder together? Yes you can, but by doing so you agree to wait for 4-6 months production/waiting time.

Otherwise, purchase them separately. In-Hand Orders are processed in 7-10 business days.

I placed multiple orders, can my orders be combined? I can only offer combined shipping for these 2 situations: (1) if you’ve purchased multiple IN-HAND pin orders and you’ve alerted me via email before they’ve been sent out, OR, (2) if you’ve purchased multiple preorder pins separately and some/all have been made available to me In-hand at the same time

Can I swap variants for a pin design? Unfortunately, no. This will be unfair for those wanting to secure that specific pin variant at the time of the drop, so order carefully!

GRADING POLICY
Enamel pins are handmade and imperfections or variations can occur. It is very rare to have 100% perfect pin in a batch of, say, 50/60 pins, and so, I have based this grading scale in mind. Every single pin is inspected by either using natural sunlight or overhead lighting. Grading varies from pinmaker to pinmaker and from shop to shop.

A-GRADE/STANDARD: No noticeable flaws, but a few imperfections. Do note that these flaws only apply to the front of the pins, not the back of the pins. Can include the following:

B-GRADE: This is a slightly lower quality of pin with more noticeable flaws or imperfections upon close inspection. B-Grades are subsequently priced at a slightly lower price, making this great for more casual collectors and fans. The majority of B-Grades are still great. Imperfections may include any of the A-Grade/Standard criteria stated above, and may also have any of the following:

C-GRADE/SECONDS: These pins typically have notable flaws that are visible to the naked eye, but are still great. These are also priced at a lower price than a B-grade.  These notable flaws might include any of the following:

DISCLAIMER: Placing an order from Yumepins indicates that you have read, understood, and agreed to my pin grading system. Pins purchased under their stated grading category are not eligible for refund, return, or exchange.

If you, by any chance, receive an enamel pin that you think does not pass as an A grade based on my grading policy, please feel free to reach out. I am human and I make mistakes – I’ll gladly attempt to sort it out for you. Just send it to me via email at yumepins@gmail.com with your order number and pictures attached.

All 3 different Grades are priced accordingly.

Please note that the more complex the design is, the more accepting you have to be of this grading system. The more effects there are, the more room there is for errors.

Samples: pearl cannot always be swirled to perfection all the time, sandblast may not be applied 100% evenly, large areas of solid metal may contain scratches, etc.

You can select your preferred payment method at checkout – available methods in website footer. Note that additional currency exchange fee may apply if the currency used is other than US dollars.

PREORDER & REFUND POLICY

IMPORTANT: ALL PREORDERS ARE FINAL & YOU AGREE TO RECEIVE AN A/B GRADE PIN ONCE COMPLETED. Delays can happen which are beyond our control, you accept this risk by pre-ordering.

Preorders are a way to claim a pin earlier and at a lower price. Funds made through preorder sales are immediately sent to my manufacturer to get artproof done, sample made and to start mass production of the preorder design.

I do not offer refunds or exchanges on ANY preorder items after funds have been sent to my manufacturer unless stated. If there are any issues with the enamel pins, such as color or sizing issue (made in wrong size other than the one stated during presales and Instagram updates) that will be seen as an exception, in which I will contact customer/s via email.

In exception cases mentioned above, I will give out refunds on preorder items, but you carry the risk of getting any other preorders made refunded, so please only buy what you intend to wait on to be made.

Preorder enamel pins may take anywhere up to 4-6 months, might be faster or longer depending on uncontrollable circumstances (manufacturer power outages, material pin design discrepancies, samples to be remade or shipping delays to me).

If you receive your order and the pins are defective (beyond what is stated in the grading system for the grade you have purchased & photos will be required as proof), replacements might be sent to you if the pins are still in stock. If the items you ordered are sold out, you will receive a partial refund of the difference between grade prices.

Do you restock previous pin designs? Almost all designs are limited edition (LE) and means it will not be restocked in the same variant again. If there is enough interest, we can consider producing the same design but in a different variant/color. The owners have the right to deem a design as Limited Release (LS) instead of LE, which means the makers have the sole option to restock that design in anytime in the future.

Will there be any extras? There will be extras and I will drop them IN-HAND when available. However, take note that prices will be higher than preorder listing and we cannot guarantee A/B grade availability.

Pre-orders will be shipped once all items are in hand. Sometimes this can take 4-6 months to arrive to my doorstep, depending on the complexity and size of the pin design. Please allow an additional 1-2 weeks for grading, prepping and shipping. Tracking numbers (for those who used TRACKED shipping method) will be provided once orders are ready to ship.

If you purchase in hand items with a pre-order, those items will be held until the pre-ordered item is in stock. To avoid the possible extensive wait, I suggest you do not purchase in hands with preorders.

Due to the nature of pre-orders and per my refund policy, I cannot cancel/refund pre-orders. Please make sure you 100% want to purchase preorders to avoid buyers’ remorse.

Do you have Open Edition (OE) pins? At the moment, almost all designs are limited edition (LE) and may/may not be restocked, especially if design is limited release.

 All listings will have this information and other pin details in the description. 

UPDATES ON PREORDERS Please follow me on Instagram at @yumepins for all updates relating to pre-orders.

SHIPPING & HANDLING

Where are you based? Williamstown VICTORIA, Australia.

Do you ship worldwide? Yes, as long as our courier permits.

What courier do you use? I offer Australia Post and FEDEX at checkout.

Shipping to the UK and EU? Yes, but ensure that you read the Taxes and Duties section before purchasing.

How will my order be packed? All pins will be mounted to a backing card and inserted into a bubble mailer for extra protection. Several pins may be mounted to a single backing card.

When will my order ship? Orders are processed once a week and usually ship within 7-10 business days of your order.

How much is shipping? Shipping costs may vary, depending on destination and carrier you’ve chosen. Full price will be displayed at checkout.

International shipping rates have increased due to increase courier charges, starts at estimate US$15 and are calculated based on weight of order in grams.

For all domestic orders, AusPost Standard and AusPost Express. Postage starts at rate of AU$9.99 (up to 500 grams in weight).

For all international orders, we offer the following below. All shipping rates are based on weigh in grams. In order to insure a package, please contact us to get a separate quote.

Will my order come with a tracking number? All orders come with an Australia Post tracking number. Once your shipping label is printed, the tracking number will be emailed automatically. Packages may not be scanned at every processing center so tracking updates may be delayed. 

When will I receive my order?

For Domestic orders, excluding processing time (In-Hand 7-10 business days & Preorders 4-6 months), feel free to check Australia Post website for delivery time estimates - https://auspost.com.au/service-updates/domestic-delivery-times.

International orders can be delayed due to customs and local post office handling. Tracking may not update once the package has left Australia because it switches to the country's regional system.

Postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, Australia Post investigations & other uncontrollable factors. These timeframes are out of our control, we will try our best to ensure you receive your parcel asap. Some items are unable to be shipped Internationally due to brand restrictions in Australia.

Australia post international delivery time estimates depending on the shipping method you choose - https://auspost.com.au/service-updates/international-delivery-times.

What if I haven't received my order? Once a package is handed off to Australia Post/FEDEX, we no longer have any control while in transit. Any delivery issues need to be addressed with your local post office first. Wait a few days before filing a missing mail request. Sometimes the package will be with a neighbor or family member or sitting in the post office.

For international orders, please allow sufficient transit time before contacting about order status.

Please be aware that I am not responsible for damage occurred during shipping (or loss and theft. Pre-postal conditions of all pins are documented before being dispatched. 

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

For the latest information about delays and impacts, please visit auspost.com.au. As a reminder, for all the latest information about international service delivery delays and impacts, please visit auspost.com.au.

Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html

US Orders can only be tracked once arrived in the US via https://www.usps.com

For all other countries, please refer to your local carriers.

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.

All orders will come with a tracking unless stated otherwise, you will receive tracking via email, or if you download the SHOP app, it will also track your order for you and notify you when your order is shipped. If you pay via Paypal and still want to track your order via shop app, there is a way, just go to the email and click view my order. Once there at the bottom it will say track my order with shop, and it will then keep track for you.

I do not issue refunds for lost packages without tracking & insurance. If your order is lost or stolen, please open a case with your local post office to have it investigated.

RETURNS & EXCHANGES

Do you accept returns/exchanges? At this time, all sales are final — no returns or exchanges are accepted. Please be sure to read over item descriptions before purchasing. The designs are limited edition, limited quantity and will most likely not be remade in the exact variant previously available. Enamel pins have handmade elements, are unique and can result in having minor flaws or imperfections, which does not impact the functionality of the pin.

What if I have a problem with my order? Please contact us with your name, order number, and photos (if applicable) to discuss any concerns with orders. Please refrain from sending messages on Instagram regarding orders.

CUSTOMER SERVICE

If you have a question that wasn't answered above, please feel free to email us at yumepins@gmail.com. Please expect up to 48 hours for a response to an email.

UPDATES

All updates, such as preorder progress, upcoming pin designs, production issues, etc., will be posted in our Instagram page. Follow @yumepins for more.

Thank you for your support! :)